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Privacy Policy

How we protect your information

Introduction

Vyshlo ("Platform", "we", "our", or "us") is committed to protecting the privacy and personal data of all users of the platform, including customers, sellers, boutiques, and other participants.

This Privacy Policy explains how Vyshlo collects, uses, stores, and protects information when you access or use the platform.

By using Vyshlo, you agree to the terms of this Privacy Policy.

1. Parties Covered Under This Policy

This Privacy Policy applies to all users of the platform including:

  • Customers (buyers or renters)
  • Sellers or Listers
  • Boutiques or Vendors
  • Referral Partners
  • Website Visitors
2. Information We Collect

Vyshlo may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Government identification (for Seller verification)

Account Information

  • Username
  • Password
  • Profile information
  • Account preferences

Transaction Information

  • Orders and rental transactions
  • Payment information
  • Refund and return history

Device & Usage Information

  • IP address
  • Device type
  • Browser type
  • Platform activity logs
3. How We Use Your Information

Vyshlo uses collected information for the following purposes:

  • Creating and managing user accounts
  • Processing orders and rental transactions
  • Facilitating communication between buyers and Sellers
  • Customer support and dispute resolution
  • Fraud prevention and security monitoring
  • Improving platform performance and user experience
  • Sending service-related notifications
4. Information Sharing

Vyshlo does not sell personal information to third parties.

However, information may be shared with:

Seller/Boutique/Lister

To fulfill orders, necessary customer information such as:

  • Name
  • Shipping address
  • Order details

may be shared with the Seller/Boutique/Lister fulfilling the order.

Payment Providers

Payment information may be shared with secure payment processing partners.

Logistics Providers

Shipping partners may receive necessary delivery information.

Legal Authorities

Information may be shared when required by law or legal process.

5. Data Protection and Security

Vyshlo implements reasonable administrative, technical, and security safeguards to protect user information from unauthorized access, disclosure, or misuse.

Despite these measures, no internet-based platform can guarantee absolute security.

6. Lister, Seller and Boutique Data Usage Restrictions

Sellers, boutiques, and listers agree that customer information obtained through the Vyshlo platform:

  • May only be used to fulfill platform transactions
  • May not be used for independent marketing
  • May not be shared with third parties without consent

Violation of these rules may result in legal action, financial penalties and suspension or termination of seller accounts.

7. Cookies and Tracking Technologies

Vyshlo may use cookies and similar technologies to:

  • Maintain user sessions
  • Analyze website performance
  • Personalize user experience

Users may control cookie settings through their browser preferences.

7A. Sensitive Device Permissions (Mobile Applications)

To enable essential features within the Vyshlo mobile applications (Android and iOS), we may request access to certain device capabilities and permissions. We follow a data minimization principle, requesting only the access necessary to provide core functionality and improve user experience.

A. Microphone Access

(Android: android.permission.RECORD_AUDIO | iOS: Microphone Usage Permission)

Purpose: Enables users to upload existing images from their device gallery for listings, profile updates, or other content submissions.

Usage: The microphone is activated only when you explicitly initiate recording (e.g., tapping the microphone icon). Vyshlo does not access or record audio in the background or for advertising purposes.

Data Handling: Audio recordings are encrypted during transmission and securely stored only when associated with user-generated content such as listings or messages.

B. Camera Access

(Android: android.permission.CAMERA | iOS: Camera Usage Permission)

Purpose: Allows users to capture images of garments for listings or upload profile pictures directly through the app.

Usage: Camera access is triggered only when you choose to take a photo within the app. We do not access the camera without user interaction.

Data Handling: Captured images are securely uploaded and stored on Vyshlo servers for display within listings or user profiles.

C. Photos, Media, and Storage Access

(Android: Storage/Media Permissions | iOS: Photos Library Permission)

Purpose: Enables users to upload existing images from their device gallery for listings, profile updates, or other content submissions.

Usage: Access is limited to the specific photos or media files you select. Vyshlo does not access, scan, or collect unrelated content from your device library.

Data Handling: Selected media is securely transmitted and stored in accordance with our data protection practices.

D. Optional Permissions (If Enabled by You)

● Notifications (Android & iOS):

Used to send order updates, booking confirmations, return reminders, and promotional alerts. You can manage notification preferences in your device settings.

● Location Access (Android: Location Permissions | iOS: Location Services):

Used to enhance services such as delivery coordination, pickup logistics, or location-based recommendations. Location access is optional and can be disabled at any time.

● Contacts Access (Android: Contacts Permission | iOS: Contacts Permission):

Enables features such as inviting friends or connecting with known users. Only selected contact data is accessed, and we do not store full contact lists without your consent.

User Control and Transparency

You can review and manage app permissions through your device settings (Android Settings or iOS Settings), subject to your device’s capabilities and operating system controls. Please note that disabling certain permissions may limit or prevent specific features within the app from functioning as intended.

No Unauthorized Use

Vyshlo does not use device permissions to access data unrelated to the stated purposes, and does not use sensitive permissions for hidden tracking, profiling, or advertising practices beyond what is disclosed in this Privacy Policy. unauthorized tracking, profiling, or advertising beyond what is disclosed in this Privacy Policy.

8. Data Retention

User information may be retained for as long as necessary to:

  • Provide platform services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce platform policies
9. User Rights

Users may request to:

  • Access their personal data
  • Update or correct inaccurate information
  • Delete their account (subject to legal requirements)

Requests may be submitted through the platform support channels.

10. Third-Party Links

The Vyshlo platform may contain links to third-party websites or services. Vyshlo is not responsible for the privacy practices of those third parties.

11. Children's Privacy

Vyshlo services are not intended for individuals under the age of 18. The platform does not knowingly collect personal information from minors.

12. Policy Updates

Vyshlo may update this Privacy Policy periodically. Updated policies will be posted on the platform with the revised effective date.

Continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

For questions or requests regarding this Privacy Policy, users may contact Vyshlo through the official support channels provided on the platform.

Curated fashion rentals & ownership.

Address

Vyshlo Headquarters, Jubilee Hills

Email: care@vyshlo.com

Phone: +91-9032058585

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